Frequently Asked Questions

• Q: How do I make and confirm my booking?

  To get confirmed the booking, you need to send us 5 - 10% deposit to hold your trip. (Last minute booking are an optional)

• Q: Can I make the payment in USD$ or other currency?

  Yes, and the currency rate is based on the exchange rate at the same day when you complete the payment.

• Q: I am a beginner or not a trekker, can I complete the Rinjani trek?

  Yes, you can do that with the 4 Days 3 Nights trip. that program was designed for traveler or nature lover (who are not good level of fitness)

• Q: What should I pack during the hike?

  Jump over here to check the list of things that you need to bring.

• Q: Do I have to bring my own water?

  No, you don’t have to bring your own water. We will have 3 liters of water per day per person available. Your guide will distribute the waters at the start of the trek and then upon request. You will carry one bottle of your own water at a time, so that you always have water on your person during the hike.

• Q: What time should I arrive to possible to visit the waterfall a day before start the hike?

  You can arrive minimum at latest 1h before sunset (for the first waterfall only) / you can arrive early, so you'll have a chance to visit to the first and second waterfalls (Sindang Gile and Tiu Kelep Waterfalls)

• Q: Does the trip to the waterfall is included?

  Yes, that trip is included (only for the deluxe trek package)

  Note: The tips for the guide is not include.

• Q: What time is the trek start?

  As early as possible, our standard start is at 8.00am (GMT +08:00 Central Indonesia Time).

• Q: Where can i leave my extra luggage during the trek?

  No worries, we have a storage room to store your other luggage.

• Q: My arrival time in Lombok Island is late and i need 1 Night Accommodation before start trek?

  No worries, the accommodation is included in all our trek packages as well as the transport (pick up and drop off to your next destination after the hike).

• Q: Do I need to book my own accommodation?

  No, the accommodation was included in all our packages price.

• Q: I have booked my own accommodation in Senggigi, could you pick us up there and start the hike at the same day?

  Yes, we can pick you up there at 5.00am (in Senggigi, Mataram area, Bangsal or near the place) and start the hike at the same day.

• Q: How many guide and porter prepared for the program?

  We providing 1 trekking guide for maximum for 5 trekkers and 1 trekking porter for each trekker. The porter only carry the trekking equipments, food, water etc. and they don’t carry your personal stuff. If you need an extra porter to carry your stuff, you have to pay the additional charge (IDR 250.000) per/day.

  Please check the list of things that you should bring during the hike here: Personal Daypack

• Q: Do the guide and porter speaks english?

  Yes they do.

• Q: Are we traveling in the big group sharing or individual group?

  Upon request, you can have your own individual trek for minimum 2 participant or join in the our sharing group for cheaper cost.